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Summary

For the Internet customer, shopping carts and order management are simply the mechanics of making a transaction work. Therefore, any surprises, failures, or unusual types of behavior are disruptive to the customer's main goal: finishing the transaction quickly and effectively. In this chapter, we have explored some of the various capabilities and approaches used for shopping carts, with a particular eye toward flexible implementation, so the capabilities of the cart can evolve with the overall development of the e-commerce system.


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