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Summary

In the e-commerce world, the best ways to use wireless and mobile devices are still in the experimental stages. In 2002, it is too soon to tell how customers will want to use mobile devices to interact with Internet commerce systems, and the technology is still fragmented and changing constantly.

Leading-edge deployments may still want to conduct their own experiments, and it may be appropriate to work with service providers initially to avoid a big investment at the outset. In particular, service providers may be able to provide expertise and support across a broader range of mobile technologies than would be possible in-house.


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