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Chapter 7. Implementation Strategies > Planning the Implementation

Planning the Implementation

As anyone who has ever operated business computer systems knows, the hard part is not the design or even writing the code—it is operating the system reliably and effectively over the long haul. Conceptually, taking credit card numbers over the Internet is straightforward, but what happens when the connection to the financial processor isn't working in your West Coast office at 6 A.M. and your East Coast customers are trying to buy something? This chapter considers some approaches to implementing and operating an Internet commerce system. During different phases of design, development, and operation of a commerce project, choices must be made regarding the use of internal resources or outsourcing. Table 7-1 summarizes some of the options considered in this chapter.

Table 7-1. Implementation Options
 In-HouseOutsource
Project designMarketing and IT staffBusiness consulting
Software developmentCustom developmentOff-the-shelf software / Web services
Content developmentMarketing staffWeb developer
Hosting and operationsIT staffInternet service provider / ASP
Transaction ServicesIT staffCommerce service provider



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