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Step 1: Self-Diagnosis

Before embarking on your journey to create an e-business design, you must first assess the impact of recent customer, business, and technological trends on your company by asking the following questions.

  • Has the recent wave of technological innovation created new ways of doing business and reorganizing priorities within your firm?

  • Is your company responding to changing customer expectations? Is it aware of the dimensions of value that your customers care about?

  • Is your company willing to question and to change countless industry assumptions to take advantage of new opportunities while also preserving existing investments in people, applications, and data?

  • Is your company successful at lowering operating costs while making complex business applications adaptive and flexible to change under the relentless pressure of time to market?


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