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Infostructure Management

Once the development is done, the project is ready to move into production. You come face-to-face with the enigma of many CIOs: how to provide always-on service and performance required for a successful foray into the world of e-business. Production infostructure is one of the least-understood areas of e-business. The old model of software release distribution, whereby you have to ship CDs and maintain the systems on site, just doesn't work. Most projects are totally rearchitecting solutions into hosted models, which require a heavy emphasis on info structure management.

In our opinion, infostructure design is very much like urban planning. Urban planners design utility, roads, and transportation systems for specific carrying capacities and expand them to meet changes in demand. When plans are unrealistic, new infrastructure construction can't keep up with demand, resulting in congestion, bottlenecks, and customer complaints. When overloaded, systems either break down or operate very poorly. However, when planners anticipate growth over a certain period, they can design the infrastructure to meet it. When population increases more rapidly than expected or when zoning ordinances no longer control growth, problems ensue, and physical systems break down. This analogy is easily transferable to e-business.


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