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A Roadmap for Managers

SCM is a complex subject involving the flow of goods from upstream suppliers to manufacturers, distributors, and end customers. SCM involves many disciplines, from procurement and supplier management to multisite manufacturing, customer management, order processing, distribution planning, forecasting, demand management, warehousing, transportation, and managing final points of sale. Integrating all this is not easy; nor can it be executed quickly.

It's highly likely that, at this very moment, your company is either considering or attempting to design and implement a multicompany supply chain. Your company recognizes SCM's importance in providing the firm with greater control over order fulfillment processes, which is the primary path to generating customer loyalty and increasing market share. Following are key SCM questions that any major company should consider:


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