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What to Expect

When a customer buys something from a Web site, a store, or a call center, a response is automatically triggered in your sales, accounting, planning, and logistics applications. To put it simply, e-commerce is the front office, and enterprise resource planning (ERP) is the back office.

ERP apps reshape a company's back-office structure because they address a difficult IT problem: overcoming the integration challenges posed by system portfolios containing disconnected, uncoordinated back-office applications that have outlived their usefulness. Although the Web stampede and the Internet gold rush have seized most of the media spotlight, the corporate world's steady embrace of ERP apps was one of the most significant business and technological trends of the 1990s.


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