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International Orders

Processing international orders is a little trickier than processing domestic orders. If the customer can't provide the bank phone number on his order form, you'll have to contact your credit card merchant service to obtain it. Because of the time differences across the globe, you may not immediately be able to speak with a bank representative to confirm the authenticity of a credit card.

As we mentioned in Chapter 13, one way to limit international fraud is by having all new international customers fax a photocopy of both sides of the credit card, along with a utility bill showing the billing address.


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