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Library of Congress Cataloging-in-Publication Data

Plant, Robert (Robert T.)

eCommerce : formulation of strategy / Robert Plant.

p. cm.

Includes bibliographical references and index.

ISBN 0-13-019844-7 (pbk.)

1. Electronic commerce—Case studies. 2. Business

planning—Case studies. I. Title.

HF5548.32 .P58 2000

658.4'012—dc21 00-033996

© 2000 by Prentice Hall PTR

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Quotations from representatives of IBM on pages 1 and 227 and the patent informationon page 228 are reprinted with permission from IBM Website (http://www.ibm.com), © 1999 by International Business Machines Corporation, Internet Division, Somers, NY.

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