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Acknowledgments

Acknowledgments

This book could not have been created without the generous support of the participating organizations, which gave generously of their resources and the time, wisdom, and insights of their executives, and I'm deeply indebted. In this regard I would like to acknowledge those executives who contributed to the major case studies that were the basis for this study. These include Ian Robertson and Carol M. Burrows (BMW); Hamid Mughal (Land Rover); John Nigard (Lennar); Phil Blake, Annette Hogan, and Barry Kaplan (FAR&WIDE Travel); Henry Fiallo (Cabletron); Dennis Klinger (FPL); Donna Demarco and Luiza Aguiar (Sun Microsystems); Suan Tong Foo (Citi-group); Dave Dawson (Ryder Systems); Keith Butler (OfficeDepot.com); Craig Neeb (AmeriServe); Dominick Lombardi (Pratt & Whitney); Maria Villar (IBM); Bob Clinton (Motorola); Winston Estridge and Wayne Higgins (Nortel); Tim Gordon (Priceline.com); Thomas Anderson (Millipore); Gregory Gerdy (Dow Jones); Jonathan Bentley (LightPort.com); Jose Valero and Jim Clark (manage.MD); John Maldonado (UPS); Jack Williams (Royal Caribbean International Cruise Lines); Andre Vanyi-Robin (Visualcom.com).

I also especially thank the many executives, managers, technologists, and others who for various reasons wished not to be named as sources. Without their open and frank discussions of the issues surrounding the formulation of e-commerce strategies this book would have been significantly less complete, and I thank them for letting me be a "fly on the wall."

In addition I would like to thank all of the press offices and media relations offices of the companies with whom I interacted—their assistance and help was invaluable. Also thanks to my graduate and executive students at the University of Miami, Florida, whose discussions in and after class let me formalize the material more clearly. I especially thank Christian Petersmann and Nadine Babell for their assistance. I would also like to thank all my friends, students, and colleagues at the University of Miami, Coral Gables, Florida; the University of Oxford, Oxford, England; and Universidad Gabriela Mistral, Santiago de Chile, for their shared insights and encouragement during this project.

Thanks also to Mike Meehan, my editor at Prentice Hall, whose insistence, drive, and faith in the project were there just when I needed them in order to get the book finished. Thanks also to my production editors Anne Trowbridge and Don MacLaren for straightening out the production issues, and especially to Ruth Frick for her ability to decipher my "English" English and make it readable for all. Thanks also to Neville Hawcock of Financial Times and Leslie Willcocks of Templeton College, Oxford, for their encouragement in the early stages of this project.

Finally I would like to thank my wife Annette for all her support during the 18 months of this project. Without her continuous positive encouragement, this work would truly not have been possible.

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