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Chapter 18.  Project Case Study—Creat... >  Electric Components, Inc. Online ...

Electric Components, Inc. Online Appraisal Application

Electric Components, Inc. has offices in the USA, Brazil, and Austria. The total number of employees is estimated to be 4,000. These employees are placed in different departments such as Finance, Production, Marketing and Sales, Customer Support, and Human Resources. In the United States, two Production units are located in Detroit, and the Sales and Marketing departments are located in New York and San Francisco. The company has a Production unit and a Sales and Marketing department in Brazil. It also has a Sales and Marketing department and a Customer Support department in Austria.

In recent years, Electric Components, Inc. has changed its appraisal policies. It has shifted from traditional methods to more aggressive target-based methods of evaluating performance. Because of issues such as delayed evaluations and non-transparency in the process, employees are not satisfied with the current appraisal system. Different people assess the performance for different appraisal periods, and the criteria used for assessing is not the same for all employees. Here are the major issues faced by the HR department:


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