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Chapter 21.  Project Case Study—Creat... >  InfoTools Inc. Worldwide Search ...

InfoTools Inc. Worldwide Search Application

InfoTools Inc. is a hardware retailing company with headquarters in Palo Alto, California. The company sells hardware such as desktop personal computers, laptops, printers, and networking equipment, as well as data storage devices such as high-capacity hard disks and backup systems. InfoTools sells products from reputed companies such as HP, Compaq, Dell, and Sony. Executives in different countries, such as Singapore, India, Malaysia, Saudi Arabia, the United Kingdom, and the United States, handle the various sales activities. The company has approximately 3,500 employees around the world.

In recent years, InfoTools Inc. has provided all its sales executives with laptops for better performance. The sales executives carry these laptops to client meetings and take their notes in customized software made for InfoTools Inc. The sales interaction is then uploaded to a central database so the sales managers can track the progress made with the clients. The sales managers don’t have territory restrictions; they handle teams from different countries. Although the information is available in the central database, it’s not easily accessible. Here are the drawbacks of the current system:


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