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The Problem

Silicon Coast Corporation provides award winning, leading-edge technology solutions to the manufacturing industry. The Silicon Coast software-engineering methodology has evolved over the years into an industry benchmark. The corporation has dominated the Australian market and has had unprecedented success in the international market. This has been the driving factor that has led it to its current expansion. The founding developers have been stretched to their limits and have decided to employ new specialized staff. Due to a shortage of trained specialists in Australia, Silicon Coast was forced to recruit overseas employees. The required specialists were relocated; however, they were reluctant to do so Silicon Coast's current business practices have allowed for its employees to e-commute at different times throughout their employment, but not on an ongoing basis. This has been in part due to a concern for efficient communication. Therefore, Silicon Coast has decided to further develop applications remotely with an in-house project- and document-management system. This will assist in the customized software-development life cycle. The desire for remote development has led Silicon Coast to recognize the importance of real-time communication. Due to the lack of affordable broadband access in isolated areas of Australia, the initial consideration of video conferencing was quickly rejected. This has led the corporation to find alternative means of real-time communication. Real-time chat software was researched and found to be a cost-effective solution; however, with the broad range of bandwidth the developers used, it proved to be impractical. The alternative was to develop an extension of Silicon Coast's existing infrastructure that allows chat functionality, though not necessarily in real time.

The problem faced by the corporation is that they do not have the ability of remote employees to communicate in real-time. The corporation requires a solution to adequately connect its remote employees together to produce an environment of constant communication. There needs to be a system that will assist in the transfer of knowledge and ideas on a continual channel. This channel needs to exist as a one to one connection or the ability to broadcast to a wide range of participants.


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