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Chapter II-5. Delivery > Customer Feedback

Customer Feedback

MonkeyTongue staffers began to utilize the expense application in their workplace soon after it was installed. The sales team members were encouraged to comment on any problems they encountered throughout their usage. Vshift was keen to learn how the application was received in actual usage. Often, even rigorous testing does not present the kind of feedback that actual production utilization generates.

Usage Notes

Over the next month, Vshift received the following notes from MonkeyTongue regarding field use of the expense application:


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