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Chapter Eight. Usability Testing > The Test Is Over—Now What?

The Test Is Over—Now What?

After the test, the results need to be tabulated and grouped by the tester. Often testers describe the problems and then rank them on two scales. One scale rates the severity of the problem: Is it a showstopper or just a minor annoyance? The second scale ranks the problem by the level of difficulty required to correct it; does it entail major database and application recoding—or just a minor change to the prompt wording?

Here's a typical example of how a usability issue would be reported.


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