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Part: I The Background > On Telephones, Touchtones, and Business Needs

Chapter One. On Telephones, Touchtones, and Business Needs

Speech is power: speech is to persuade, to convert, to compel.

RALPH WALDO EMERSON

There are three things in speech that ought to be considered before some things are spoken—the manner, the place and the time.

ROBERT SOUTHEY


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