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Chapter Two. Technology Primer: About Sp... > Where We've Been—Where We're Going

Where We've Been—Where We're Going

The recognition technology is robust enough to enable the design of complex systems that have complex recognition tasks. This technology will constantly improve as the algorithms get better and computers get faster. And as we have seen, if the recognizer is tuned to understand the right words, the system can function correctly. But what constitutes the right words? In fact, what is underscoring the interaction between the caller and the recognizer? The right words are the words that the caller will know to say, be able to say easily, and may even utter when they haven't explicitly been asked. How can a designer know how to elicit these words from the caller? To better understand the elements and procedures of how to effectively design a speech-recognition system we have to understand the caller's psychology.


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