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Chapter One. On Telephones, Touchtones, ... > Speech-Recognition Applications: A T...

Speech-Recognition Applications: A Typical Example

Before we get into the particulars of the design process, let's examine what a typical speech-recognition application looks like. Here's an example of a person calling the AirTran flight information toll-free number. The following exchange ensues.

SYSTEM: Welcome to the AirTran Airways Flight Information System. If you've never called before, say “Instructions.” Do you know the flight number?
CALLER: Yes.
SYSTEM: OK. What is it?
CALLER: Three forty-one.
SYSTEM: Thanks. Do you want arrival or departure information?
CALLER: Departure.
SYSTEM: Is it departing Saturday, Sunday, or Monday?
CALLER: Sunday.
SYSTEM: Great. Hold on while I check on that flight. Here it is. Flight three forty-one departed on time from Boston, Massachusetts at 6:40 A.M. and is scheduled to arrive on time in Atlanta, Georgia at 9:00 A.M. on September 23rd. Please check for specific gate information at the airport. You can say, “Repeat that,” “Check another flight,” or “Good-bye.”
CALLER: Good-bye.
SYSTEM: Thanks for calling AirTran Airways. Good-bye.



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