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Chapter Nine. Deployment > Full Deployment

Full Deployment

The transition from partial to full deployment can and should be a seamless process. When the system is stable and working well for callers, we can keep adding to the call volume until it's taking 100% of the calls 24 hours a day, 7 days a week, all year long. At this point we're considered to be in full deployment.

By the time we reach full deployment, we've generally tapered off the monitoring frequency to about once a month. After a few months, we can monitor even less frequently (only having someone listen to about 100 calls every 4 months). At this stage, almost all analysis is performed using statistics and automated processes. Whatever improvements we make to the system now should be minor and subtle.


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