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Chapter Nine. Deployment > Pilot Deployment

Pilot Deployment

Pilot deployment is usually the longest phase of the deployment process; almost all of the data analysis work must be performed manually, and more changes need to be made than in later phases.

Here's how it works. We listen to the first 100 calls from 100 different people. We don't want to analyze repeat callers (the data wouldn't be valid if it were, say, 20 calls from only 5 different people). We then listen to see how these 100 people use the system and determine if the system is doing the right things at the right times.


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