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Chapter Nine. Deployment > The Importance of Multi-Phase Deployment

The Importance of Multi-Phase Deployment

Before we discuss the benefits of deploying in multiple phases, let's examine the pitfalls of not deploying in phases.

Let's say we're operating a large call center. In anticipation of launching our new speech-recognition system, we've rerouted our phone lines, and trained and reassigned thousands of agents to handle other tasks. The big day comes, we throw the metaphorical switch, and—ta-dah!—our system is fully deployed.


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