• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter Ten. Case Studies > Wildfire: Small Header, Large Body Lists

Wildfire: Small Header, Large Body Lists

The most essential thing about list management is ensuring that the caller feels in control of the list. One way to do this is to let callers hear some information about the first item, and then let them decide if they want to go on to the “Next item,” “Previous item,” or get more details about the current item. This works particularly well when the information can be presented in a brief “snapshot,” as in the following example.

SYSTEM:Message from “Tim Lawlor.”
CALLER:Next item.
SYSTEM:Message from “Mike Ahnemann.”
CALLER:What's it say?
SYSTEM:Hey Blade, can you give me a call back about the paper? I'll be in the office until 6:00 today. Thanks, bud.



PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint