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Chapter Ten. Case Studies > Wildfire: List Navigation

Wildfire: List Navigation

Many applications include lists of information through which callers need to navigate, such as lists of voice mail messages, rental car choices, airline flights, and so on. To ensure a positive—and quick—experience for callers, it's important to provide them with easy list management directions.

Before informing callers about how to handle list navigation, the system must first tell them:


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