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Part: III Applied Knowledge > Suggested Reading List

Suggested Reading List

This list is arranged to follow the organization of the chapters, starting with psychology and researching, then going on to hit the topics of designing, writing, producing, branding, usability, deployment, and art.

The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places by Byron Reeves and Clifford Nass (New York: Cambridge University Press, 1996)
This book is the standard for understanding how people work with technologies on a psychological level. It provides concrete insights into how we can take advantage of the social-psychological interaction between callers and computers.


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