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Chapter 5. User Experience: On the Bus > User Experience Narrative: Austin’s Ca...

User Experience Narrative: Austin’s Capital Metro

Like most other people who are legally blind, I (John) do not drive, depending instead on rides from my spouse, colleagues, and friends, as well as taxis and the city’s bus system. I needed to get downtown for a meeting, so I thought I’d visit the Capital Metro Web site and look up the schedule for Route 7 Duval, which passes near my home and continues downtown past the University.

When I reached http://www.capmetro.org I thought I had struck paydirt. The Capital Metro site actually had a link on its Routes and Schedules page labeled Schedules for the Visually Impaired! Delighted by this evidence of a commitment to accessibility, I pressed the enter key on my keyboard to follow the link.


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