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Sustaining Accessibility

The dynamic nature of online services and information makes maintenance of accessibility a critical issue. Web sites that are designed to be accessible will still need updates and revisions, just as any Web site does. If your site has been built according to accessible design standards, or if your dynamic pages have been logically constructed with accessibility in mind, this will not be difficult. Probably the single most important factor is for company management to commit to accessibility up front. A policy of accessibility “from this point forward” may be chosen following review of employee and customer needs. When businesses look at thousands, then thousands more or even millions of company Web pages, they may feel that the task of retrofitting all of these for accessibility is close to impossible. We suggest creating a special interest group for accessibility with representation from key departments.

Assembling an Accessibility Team

We recommend that your team make an initial assessment of the level of awareness within the company of general accessibility issues—the need, the benefits, and the law. The team members should survey key staff to measure the overall understanding of the opportunities that technology has created for people with disabilities. The accessibility team will then be able to determine the extent to which the company is prepared to fully include people with disabilities as both producers and consumers. It is important, as you develop this working group within your company, to include human resources representatives, information technology professionals, and especially people with disabilities who are employed by the company.


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