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Chapter 4. Grassroots Efforts Support Ma... > Government Services Online

Government Services Online

The development of e-government initiatives has raised the ante on accessibility. The obligation of government agencies to provide equal services to all citizens is unquestioned. Many state, county, and municipal government agencies are following the lead of the federal government in making information and services available via the Internet. Web sites that provide a high degree of interactivity are increasingly employed to offer government services and to allow citizens to fulfill civic responsibilities, including licensing, tax payments, and communication with elected officials. This is a tremendous way to encourage citizen engagement with government, and clearly it is a case in which the attainment of the highest level of accessibility cannot be compromised.

Federal mandates for accessibility, the Section 508 provisions examined in Chapter 3, have been followed by state legislative mandates and, in many cases, municipal or other local government policy statements of commitment to accessibility. Savvy commercial software developers will keep this in mind as they market their services to state and local government entities that may need a high level of accessibility compliance to be able to purchase software and implement e-government initiatives.


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