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Chapter 08. Testing for Usability > Understanding Usability

Understanding Usability

Usability is defined as “ease of use.” How easy is it to make something work? Operating a can opener is easy. Operating the space shuttle is complex. Using an upgrade to a familiar software application should be easy, but it often isn't.

As Karen Donoghue points out in her book Built For Use: Driving Profitability Through the User Experience (McGraw-Hill, 2002)…


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