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Chapter 3. Usability on the Cheap > Shoestring Usability Toolkit

Shoestring Usability Toolkit

All through high school and college, I waited tables—and I must tell you that I was not good at it. I was not only slow and disorganized, but I interfered in the dining experience. I was a fussy, oppressive presence that distracted from the pleasure of the food and company that was supposed to be the focus of the restaurant-goer's user experience.

I would like to think that I am a better web professional than I was a waitress. But being a bad waitress taught me a valuable lesson about creating usable customer experiences: Customers want to enjoy the experience, not think about it. As a web professional, I work hard to create interfaces that serve the user without calling undue attention to themselves.


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