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Chapter 5. Customers > Tracking Transactions

Tracking Transactions

Overview

Always provide the capability for users to track the status of their transactions before they resort to tracking you down.


Provided that you’ve given a transaction number to your customers, the next logical step is to enable them to track their orders. Anything that is ordered online should be tracked online—whether it is a product, a service request, or an application. For users, an online-tracking system is like having a living digital receipt that reassures them that their order is being taken care of.


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