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Chapter 12. Creating Customer Assistance... > Case Study: Embedded Assistance at S...

Case Study: Embedded Assistance at Shop.Microsoft.com

The Microsoft shopping site holds your hand pretty tightly, with clear labels for sections (“Billing Info,” “Shipping Info”), clues about your progress (“Checkout (Step 1 of 2)”), and advice next to groups of fields, such as “Select a shipping option and enter a shipping address if different from your billing address.”


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