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A.2. Getting Help from Macromedia > A.2.2. Paid Support

Paid Support

www.macromedia.com/support/programs/

Once your free email help expires, you can turn to four levels of personalized feebased support, ranging from $200 for a single incident to the whole-hog luxury of the $3,000 Gold Support program. For more information on these programs, go to the Web page whose address appears above. Each program has its own phone number, so read the Web site to determine the type of support (Incident to Gold) that you need. If you just have a single nagging question, the single-incident help program gets you a Macromedia technician who will work with you until the issue is resolved. But at $200, make sure you’ve tried to answer the question yourself first using one of the free.... www.macromedia.com/support/programs/singlesupp.html


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