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Chapter 14. Rolling Out Contribute > Training in a Safe Sandbox

Training in a Safe Sandbox

In a perfect world, in which all users are technically adept and completely comfortable with mastering new software and new ways of working, your job would now be done. After all, they installed the program and connected to your site. What more could they need? Training, for one thing. For many, the idea that they can edit and publish their own Web pages will be completely new—and also a little scary. For probably the first time, your new users are being handed the power to post information where everyone in the company or in the world can see it. It can be a little overwhelming.

One sure way for users to overcome this fear is to practice. Unfortunately, public-facing Web sites or even companywide intranets don't allow much room to learn by trial and error. In addition, administrators and managers are often reluctant to let untrained content contributors loose on a Web site for fear of the undesirable changes they might accidentally make. The solution for both users and administrators is to implement a private area on the Web for training purposes. In software development, such an area is referred to as a sandbox—where it's safe to make mistakes and learn.


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