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PEarson Education Limited

Head Office:

Edinburgh Gate

Harlow CM20 2JE

Tel: +44 (0)1279 623623

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128 Long Acre

London WC2E 9AN

Tel: +44 (0)20 7447 2000

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Website: www.business-minds.com

First published in Great Britain in 2002

© Pearson Education Limited 2002

The right of Gerry McGovern, Rob Norton, and Catherine O’Dowd to be identified as authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

British Library Cataloguing in Publication Data

A CIP catalogue record for this book can be obtained from the British Library.

All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without either the prior written permission of the Publishers or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London W1P 0LP. This book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover other than that in which it is published, without the prior consent of the Publishers.

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Printed and bound in Great Britain by Biddles Ltd, Guildford and King’s Lynn

The Publishers’ policy is to use paper manufactured from sustainable forests.

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