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Chapter 6. ETIQUETTE: Rules to Live By > Enforce Your Policies

Enforce Your Policies

Creating basic ground rules is a good start, but these rules won’t mean anything unless you enforce them. As we discussed in Chapter 3, build trust by keeping your promises—and your standards documents are essentially promises you make to your members about how things will be in your community. If you want to establish and maintain credibility with your members, you’ll need to figure out how to enforce your ground rules with consistency and fairness.

You build trust by keeping your promises—and your standards documents are essentially promises to your members about how things will be in your community.



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