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Chapter 19. After the Auction: Concludin... > Handling Buyer Complaints and Proble...

Handling Buyer Complaints and Problems

Not all auctions go smoothly. Maybe the item arrived damaged. Maybe it didn't arrive at all. Maybe it wasn't exactly what the buyer thought he was getting. Maybe the buyer is a loud, complaining, major-league son of a rutabaga.

In any case, if you have a complaining customer, you need to do something about it. Here are some of your options:


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