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Chapter 16. Dealing with Problems > Coping with Complaints About You

Coping with Complaints About You

Of course, it's always possible that a disgruntled customer will accuse you of various types of wrongdoing. What do you do when you've been (presumably unjustly) accused?

Responding to Negative Feedback

Probably the most common form of customer complaint on eBay takes the form of negative feedback. Since maintaining a high feedback rating is important to the long-term success of your eBay business, you need to respond appropriately to any negative feedback you receive.


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