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Chapter 16. Dealing with Problems > Contacting eBay for Help

Contacting eBay for Help

Your first recourse when you run into problems with one of your auctions is to contact eBay. It's unlikely that you're the very first eBay member who has experienced that particular problem (whatever it may be), so there's no point reinventing the wheel; let eBay try to handle it, if they can.

The easiest way to contact eBay is through their Web form support system. Start at the Contact Customer Support page (shown in Figure 16.1), located at http://pages.ebay.com/help/contact_inline/. Select a topic, subtopic, and specific issue, and then click Continue. The following “instant help” page includes links that answer the most common questions. To continue through to contact eBay, click the Continue button to display the Submit Email form. Enter your email address and message, then click the Submit button.


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