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Chapter 15. Dealing with Customers > Managing End-of-Auction Correspondence

Managing End-of-Auction Correspondence

The bigger challenge comes in managing all the customer correspondence that happens after the auction is over. In order, here are the emails that (ideally) will flow between you and the winning bidder—after you both receive your end-of-auction confirmations from eBay:

  • From you to the winning bidder: Notification of winning bid, request for street address so you can finalize shipping/handling costs.

  • From winning bidder to you: Full shipping information, including street address and ZIP code.

  • From you to the winning bidder: Total amount due, including shipping and handling.

  • From you to the winning bidder (after payment is made): Notification that payment was received.

  • From you to the winning bidder (after item is shipped): Notification that item was shipped.


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