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Chapter 15. Dealing with Customers > Answering Bidder Questions

Answering Bidder Questions

The more auctions you run, the more likely it is that you'll run into potential bidders who have questions about what you're selling. eBay lets bidders email sellers during the course of an auction, so don't be surprised if you get a few emails from strangers asking unusual questions. And, as a responsible eBay seller, you need to answer these queries.

It's relatively easy for a potential bidder to ask you a question. All they have to do is click the Ask Seller a Question link on the item listing page. This generates an email message, which is sent to the email account you specified when you became an eBay member.


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