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Troubleshooting

If you encounter difficulties when trying to share an Internet connection, it’s likely that the problems are network related. Make sure that each computer in the network is properly connected and configured, and that other network functions (such as file sharing) are working. A good way to test this is to open Windows’ Network Neighborhood and see whether all the computers on your network are listed and accessible. You should be able to open each individual computer from Network Neighborhood and view the contents of that PC’s hard disk. If you can’t, then you have a connection or configuration problem; if all the computers are visible, then your connection problem lies elsewhere.

If you’re having trouble getting Windows’ Internet Connection Sharing to work, verify (in the Network applet) that there are two TCP/IP adapters installed. One should be labeled TCP/IP(Shared)->nameofcard, and the other TCP/IP(Home)->nameofcard. (The Shared adapter is the one connected to your broadband connection; the Home adapter is the one connected to your LAN.) If either of these is missing, you need to reinstall the card from within Windows and then remove and reinstall ICS.

If ICS is installed correctly but isn’t working, chances are you selected the wrong network cards for the Shared and Home settings. You can simply switch the cables on the cards for a quick fix, or you can go into Windows and make the proper system changes. (Open the Internet applet from the Control Panel, then select the Connections tab and make the appropriate changes to the Connect to the Internet Using and Connect to My Home Network Using fields.)

There are numerous other problems you may encounter when running Internet Connection Sharing. For more detailed ICS troubleshooting information, check out the following article in Microsoft’s Knowledge Base: support.Microsoft.com/support/kb/articles/Q238/1/35.ASP.

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