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Chapter 14. Instant Messaging > Troubleshooting

Troubleshooting

The biggest complaint among instant messaging users is that users from one system can’t talk to users on another system. The issue here is interoperability—or, rather, the lack of it.

America Online appears to be the villain in the quest for universal interoperability among all instant messaging systems. Although other companies (including Microsoft) have tried to build links into the AIM system, America Online has resisted these efforts, claiming (in essence) that the proprietary America Online system could be compromised if all those “outsiders” got in the front door.


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