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Troubleshooting

If you think you’ve been the victim of an online fraud, there are some definite steps you can take. These include:

  • Contact your credit card company to put a halt to all unauthorized payments, and to limit your liability to the first $50.

  • If the fraud occurred at a major online shopping site, contact the site and make it aware of the problem—and take advantage of any consumer protection services it has available.

  • Contact your local authorities—fraud is illegal, and it should be reported as a crime.

  • Report the fraud to your state attorney general’s office.

  • File a complaint with the Federal Trade Commission (FTC) by contacting the FTC Consumer Response Center via phone (202-382-4357) or on the Internet (www.ftc.gov/ftc/complaint.htm).

  • Contact any or all the following consumer-oriented Web sites: Better Business Bureau (www.bbb.org), Internet Advocacy Center (www.consumeradvocacy.com), National Consumer Complaint Center (www.alexanderlaw.com/nccc/), National Consumers League (www.natlconsumersleague.org), or National Fraud Information Center (www.fraud.org).


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