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Part IV: Sharing Knowledge > Sharing Knowledge Using Documents

Chapter 13. Sharing Knowledge Using Documents

Suanne Nagata is the Director of Institutional Research at the Graphic Design Institute. Her primary responsibility is to annually document institutional effectiveness for the national accrediting body that does site visits once every five years. To do this, she prepares yearly reports for each academic department documenting what the academic outcomes of their program are, what skills and knowledge they believe graduates should leave with, and how well, overall, they are meeting these goals. These reports, bound and presented together, total more than 1,000 pages each year. In addition, Suanne is asked to prepare frequent special reports, such as demographic studies assessing the viability of proposed new programs.

In studying the reports of other exemplar schools who consistently received their accreditation, Suanne realized the form was as important as the substance. These schools’ reports consistently were professionally presented, possessed excellent design, and had a coherent look and feel. Other schools’ reports looked like someone had stuck 10 different documents together in the same three-ring binder.


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