• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Q&A

Q1: You say to buy only from shops I trust. I'm not sure who I can trust in my family. How am I supposed to know who to trust online?
A1: Well, you aren't. You can't trust any company until you've had some experience with it. But there are a few steps you can take to decrease your chances of getting stung.

When possible, deal with online companies you've already dealt with offline, such as mail order companies whose print catalogs you've used or retailers whose stores you've visited. If the company was reliable on the phone or at the store, it probably will be okay online. If an online company is new to you, see whether it offers a toll-free number for phone orders. Try placing a phone order first. If that works out well, order online next time. If you can't test the company that way, make your first order small and cheap and place a second order only if the first one goes well.

Finally, always make purchases with credit cards. I know that sounds funny, given my warnings about sending credit card numbers to insecure sites. But when the site is secure, using a credit card is safest. If a merchant lets you down, you can call the credit card company and dispute the charge.

When you're using an online auction, always check out the seller's feedback, if available. And when you're purchasing a big-ticket item you've won at auction, consider using one of the escrow services the auction houses offer.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint