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6. Completing Transactions > 89. Deal with Stragglers, Deadbeats, and Returns

Deal with Stragglers, Deadbeats, and Returns

File nonpaying bidder alerts and credit requests in the event of a failed transaction.

Although sellers are responsible for paying all fees associated with an auction, eBay is not unreasonable about refunding those fees when it comes to returns, deadbeat bidders, and other extenuating circumstances.

Regardless of the terms of a failed transaction, every seller can complete the following two-step process to recover any final-value fees associated with an listing. Unfortunately, insertion fees [Hack #43] are nonrefundable, but they are rarely substantial.

Report an Unpaid Item

If a bidder never pays, if a buyer returns an item, or if you and the customer settle a transaction for less than the final bid price, the first (and sometimes only) step is to report an “Unpaid Item.” You can initiate this process no sooner than 7 days after the listing has closed, and no later than 45 days after.


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