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6. Completing Transactions > 84. Send Payment Instructions

Send Payment Instructions

Communicate essential information to your bidders and avoid misunderstandings.

When an auction ends, it is your responsibility as the seller to guide your bidders through the rest of the transaction. Although eBay, by default, will send a notification email to bidders when they’ve won an auction, you may not want to rely solely on that email—or your auction description, for that matter—to communicate all the information your bidder needs to know to send payment. When you email your customers, you’ll need to communicate each of the following:

Thanks.

Thank the customer for bidding on and purchasing your item. Include the title and item number of the auction your customer won.


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