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6. Completing Transactions > 90. Issue a Refund

Issue a Refund

Give your customer her money back without incurring additional fees or risking negative feedback, and then relist your item for free.

After you’ve sold something on eBay, usually the last thing in the world you want is to see it again, let alone part with the money you got for it. But refunds are a fact of life in a trading community where your reputation means everything.

If the customer paid for your item with PayPal, use PayPal’s Refund feature instead of trying to send the buyer a new payment. Just log into PayPal and go to My Account History. Find the transaction in the list, click Details, and then click Refund Payment at the bottom of the page.


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