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4. Selling > 67. Diplomacy 101: Answer Dumb Questions

Diplomacy 101: Answer Dumb Questions

Handle communications with seemingly lazy or dimwitted bidders.

No matter what you do, you’ll never get all your bidders to read your auction descriptions, shipping terms, or payment instructions as carefully as you’d like them to, if at all. As a result, you’ll occasionally get a bidder who looks at an auction entitled “Antique Royal Blue Vase,” sees the large photo of a royal blue vase, and then writes you to ask what color the vase is.

OK, it’s not usually that bad, but sometimes it seems like it is. The first thing to remember is how easy it can be to miss even the most obvious piece of information. Instead of antagonizing your bidder with the all-too-familiar, “It’s blue, like it says in the description,” try one of the following:


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