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1. Diplomacy and Feedback > 6. Withhold Feedback

Withhold Feedback

Know when to hold ‘em, and know when to leave ‘em.

The trouble with the global village is all the global village idiots.

Paul Ginsparg

The biggest flaw (and in some ways, the biggest strength) of eBay’s feedback system is the risk of retaliation. You leave negative or neutral feedback for someone, and they will—without considering the circumstances or who’s at fault—do the same for you. That is the fear, and that is the reason why many people simply let problems slide.

But the risk of retaliation also reminds people that they are responsible for their own words; if there were no consequences, people would leave negative feedback with abandon, and we’d have even more problems on our hands.


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